Dynamics CRM Business Analyst

We have an exciting opportunity for a motivated Dynamics CRM Business Analyst! Bring your CRM knowledge to our evolving digital space and join us in delivering impact and excellence to our client partners. In return, we offer the opportunity to work with international teams and people who are at the top of their field, modern workstations, trainings provided at the company’s expense, career growth and much more. Let’s grow together!


  • Gathering, refining and documentation of detailed business requirements
  • Documenting ‘as is’ and ‘to be’ business process flows
  • Using Case design
  • Defining Acceptance Criteria for each requirement
  • Ability to review Functional Design to ensure it meets requirements



  • Experience in full-cycle implementation of MS Dynamics CRM 365
  • Good understanding of the Sales and Case Management Process (within CRM)
  • Experience in writing detailed Business Requirements and Functional Design documentation
  • Strong understanding of the CRM Platform and all the functional modules
  • Good knowledge of business processes
  • Ability to work independently as well as collaboratively
  • Strong analytical skills
  • Excellent verbal and written communication skills
  • Experience working in multinational and geographically dispersed teams



  • Microsoft Dynamics CRM Certification
  • Knowledge of agile methodologies (SCRUM)



  • BSc in Business, Engineering, Computer Science or related field



  • Remote work
  • Most cutting-edge technologies and modern workstations
  • Opportunity to work with people who are at the top of their field
  • Competitive remuneration package. We reward excellence
  • Career growth
  • Collaborative learning environment
  • Professional trainings
  • Nice perks like team buildings, recreation and sports activities, game room, rooftop parties, etc.



Authority Partners isn’t just an IT company. It’s a community of global technology experts collaborating with our client partners to build enterprise solutions. Today, we are more than 200 strong and one of the Most Preferred Employers in Bosnia and Herzegovina seven years running. We are always on the lookout for talented, passionate and hardworking individuals to join our team and develop their career in software development, quality assurance analysis, program management, business analysis, etc. We are committed to helping our employees achieve their career success.